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If in Crisis

Crisis Info

If you have a mental health crisis in your family and are in need of emergency assistance – call 911.

Suicide Prevention Lifeline
1-800-273-TALK (8255)
Veterans Suicide Prevention Lifeline
1-800-273-TALK (8255)
Drug and Alcohol Help Line
1-866-242-4111
All are available 24 hours/day- 7 days/week

NAMI Information Help Line
1-800-950-NAMI (6264)
Available Mon-Fri 10AM to 6 PM EST
NAMI Helpline
Website

Veterans Suicide Prevention websites:
Marines
Navy
Army
Air Force
Coast Guard

Communicating with Someone in Crisis Who Has a Psychiatric Illness

DO – DO – DO

SLOW DOWN.
GIVE THEM SPACE. Don’t make them feel trapped.
BE CALM. Express support and concern.
SPEAK SLOWLY AND SOFTLY.
USE SHORT, SIMPLE SENTENCES.
AVOID sudden or quick movements.
BE HELPFUL. Respond to basic needs. Be low key.
“We are all here to help.”
GIVE FIRM, CLEAR DIRECTIONS; One person should talk to
the subject
RESPOND TO DELUSIONS OR HALLUCINATIONS by talking about the person’s feelings rather than what he or she is saying.
LISTEN to their story
EXPLAIN POLICY, especially if handcuffed.

DON’T – DON’T – DON’T

DON’T TAKE CONTROL if you don’t have to.
DON’T ARGUE or reason with psychotic thinking.
DON’T STARE at the subject.
DON’T CONFUSE THE SUBJECT. One person should interact with the subject. Ask casual observers to leave. Follow through with directions or commands
DON’T TOUCH THE SUBJECT UNLESS NECESSARY. For people with mental illnesses it may cause fear and lead to violence.
DON’T SHOUT.
DON’T GIVE THEM MULTIPLE CHOICES. This can increase the subject’s confusion.
DON’T WHISPER, JOKE OR LAUGH.
DON’T DECEIVE the subject. Dishonesty increases fear and suspicion; the subject will likely remember it in any subsequent contact.
DON’T ARREST A PERSON FOR MENTALLY ILL BEHAVIOR NOT CRIMINAL IN NATURE.
DON’T JOIN into behavior related to the person’s mental illness
DON’T HOGTIE a person who has to be restrained,. Immediately raise him/her from prone into sitting position, monitor vital signs, and call for medical aid.

 

 

Suicide Prevention Lifeline

(800) 273-TALK or (800) SUICIDE

NAMI Information Line

(800) 950-NAMI

The Information HelpLine is an information and referral service which can be reached by calling 1 (800) 950-NAMI (6264), Monday through Friday, 10 a.m.- 6 p.m., EST.  Business callers, including those seeking particular NAMI staff members, should call 1 (703)524-7600.

 

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Additional Resources

CRISES AND SUICIDE

Girls & Boys Town National Hotline
(800) 448-3000

National Hopeline Network
(800) SUICIDE

National Suicide Prevention Lifeline
(800) 273-TALK (8255)

National Youth Crisis Hotline
(800) 442-HOPE (4673)

ALCOHOL

Alcohol Hotline
(800) 331-2900

Al-Anon for Families of Alcoholics
(800) 344-2666

Alcohol and Drug Helpline
(800) 821-4357

Alcohol Treatment Referral Hotline
(800) 252-6465

Alcohol & Drug Abuse Hotline
(800) 729-6686

Families Anonymous
(800) 736-9805

National Council on Alcoholism and Drug Dependence Hopeline
(800) 622-2255

SUBSTANCE ABUSE

Poison Control
(800) 222-1222

National Institute on Drug Abuse Hotline
(800) 662-4357

Cocaine Anonymous
(800) 347-8998

National Help Line for Substance Abuse
(800) 262-2463

DOMESTIC VIOLENCE

National Domestic Violence Hotline
(800) 799-7233

National US Child Abuse Hotline
(800) 422-4453

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